Fraud awareness
We have been alerted to a scam in which customers have received multiple text messages purportedly from Florence Bank indicating that they have been the victim of a fraudulent transaction. The text then requests that the user click on a link and provide their online banking credentials.
Remember...
- Florence Bank will NEVER call, text, or email you to request your online banking passwords. If you receive such a request, hang up the phone immediately, delete the text, or mark the email as spam.
- NEVER share your bank account information, online banking credentials, or personal information with anyone.
- NEVER click on a link provided by an unknown sender.
Here to Help. Always.
If you suspect your Florence Bank account has been compromised, please call us at 413-586-1300 during business hours. You can also contact us via email, our website, or by sending a secure message in mobile or online banking.