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Fraud awareness

Important Fraud Alert for Customers

We have been alerted to a scam in which customers have received multiple text messages purportedly from Florence Bank indicating that they have been the victim of a fraudulent transaction. The text then requests that the user click on a link and provide their online banking credentials.

  • Florence Bank will NEVER call, text, or email you to request your online banking passwords. If you receive such a request, hang up the phone immediately, delete the text, or mark the email as spam.

  • NEVER share your bank account information, online banking credentials, or personal information with anyone.

  • NEVER click on a link provided by an unknown sender.

Here to Help. Always.
If you suspect your Florence Bank account has been compromised, please call us at 413-586-1300 during business hours. You can also contact us via email, our website, or by sending a secure message in mobile or online banking.

Helpful Resources

Visit Our Security Center