Customer Service Center
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Call Us

413.586.1300

413.586.1300

1.800.644.8261

1.800.644.8261

Monday - Friday: 8:00am - 5:00pm
Saturday: 8:30am - 12:00pm

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Write Us
PO Box 60700
Florence, MA 01062

FraudWatch Customer Service

Available 24/7 at 1.866.842.5208

Available 24/7 at 1.866.842.5208

Outside the USA call collect at 1.701.461.2551

Outside the USA call collect at 1.701.461.2551

After Hours

Business: 1.866.628.4092
Personal: 1.877.632.9099
Cash Management: 413.437.5000

Lost or Stolen ATM/Debit Card

To cancel: 1.800.264.5578
Internationally: Collect at 1.701.461.0621

To cancel: 1.800.264.5578
Internationally: Collect at 1.701.461.0621

24-Hour Automated Access Line

1.888.FSB.ACCT (1.888.372.2228)

1.888.FSB.ACCT (1.888.372.2228)

Fax Numbers
Loan Origination
Insurance Binders
Other Loan Documents
413.582.9367

Deposit Operations
Credit Checks
413.586.0241