Customer Service Center
Help us connect with you by filling out a Contact Us form by clicking here.

Call Us





Monday - Friday: 8:00am - 5:00pm
Saturday: 8:30am - 12:00pm

Email Us

Are you an existing customer? Please sign in to your online banking and drop us a line using our secure Message Center.

Write Us
PO Box 60700
Florence, MA 01062

FraudWatch Customer Service

Available 24/7 

Within the U.S.: 1.866.842.5208
International: 412.552.2697

Outside the USA call collect at 1.701.461.2551

After Hours

Business: 1.866.628.4092
Personal: 1.877.632.9099
Cash Management: 413.437.5000

Lost or Stolen ATM/Debit Card

To cancel: 800.264.5578
Internationally: 412.552.2698

To cancel: 1.800.264.5578
Internationally: Collect at 1.701.461.0621

24-Hour Automated Access Line

1.888.FSB.ACCT (1.888.372.2228)

1.888.FSB.ACCT (1.888.372.2228)

Fax Numbers
Loan Origination
Insurance Binders
Other Loan Documents

Deposit Operations
Credit Checks