Contact Us
During Business Hours
Monday - Friday: 8:00am - 5:00pm
Saturday: 8:00am - 12:00pm
Saturday: 8:00am - 12:00pm
Phone
413.586.1300
413.586.1300
800.644.8261
Email Us
Are you an existing customer? Please sign in to your online banking and drop us a line using our secure Message Center.
Online/Mobile Banking
Sign in and send us a secure message via the Message Center.
Sign in and send us a secure message via the Message Center.
Write Us
Florence Bank
PO Box 60700
Florence, MA 01062
Florence, MA 01062
After Business Hours
24-Hour Automated Access Line
1.888.FSB.ACCT (1.888.372.2228)
1.888.FSB.ACCT (1.888.372.2228)
Managing your Debit Card
To create a travel notification, activate your card, turn your card on and off, and more, log into the Florence Bank Mobile App or log in to online banking and select "Card Controls" from the menu.
Managing your Credit Card
To report a lost or stolen card, review transactions, make payments, report fraud, and more please visit the Credit Card Self Service Center.
Report Lost or Stolen ATM/Debit Card
833.337.6075
Internationally: 614.564.5105
Internationally: 614.564.5105
Report Debit Card Fraud
833.735.1891
Internationally: 614.564.5105
Internationally: 614.564.5105
Report Lost or Stolen Credit Card
866.234.4691
Internationally: 701.461.1772
Fax Numbers
Loan Origination
Insurance Binders
Other Loan Documents
413.582.9367
Insurance Binders
Other Loan Documents
413.582.9367
Deposit Operations
Credit Checks
413.586.0241
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