Because we value you as a customer, protecting your privacy and ensuring the safety of your online bank accounts is our top priority. In order to educate our customers on how to make online transactions safer and more secure, we have gathered a variety of resources and implemented policies to make sure that your online experience is a protected one.

Be safe. If you believe your Florence Bank account has been compromised, please contact us so that we can take appropriate action. Florence Bank will NEVER ask you to provide your login credentials.

Account Authentication and Online Banking

Florence Bank follows specific rules for electronic transactions issued by the Federal Reserve Board. Known as Regulation E, the rules cover a variety of situations revolving around transfers made electronically. Under the consumer protections provided under Reg E, you can recover Internet banking losses according to how soon you detect and report them.

If you notice any suspicious activity within your account or experience security-related events, please contact us immediately.

Understanding the risks and knowing how fraudsters might trick you is a critical step in protecting yourself online. You can make your computer safer by installing and updating regularly your:

  • Anti-virus software
  • Anti-malware programs
  • Firewalls on your computer
  • Operating system patches and updates

FFIEC studies have shown that there have been significant changes in the threat landscape in recent years. As a result, online account takeovers and unauthorized funds transfers have risen substantially each year since 2005, particularly with respect to commercial accounts, representing losses of hundreds of millions of dollars.

Business Risk Assessment and Layer Security

Florence Bank joins FFIEC and the financial regulatory agencies in strongly urging business account holders to conduct internal assessments to ensure the highest level of security possible for your transactions. To ensure the safety and security of your account, we urge business account holders to:

  • Conduct periodic assessments of your internal controls
  • Use layered security for system administrators
  • Initiate enhanced controls for high-dollar transactions
  • Provide increased levels of security as transaction risks increase
  • Offer customers multi-factor authentication

In addition to urging business account holders to conduct additional assessments, Florence Bank also uses both single and multi-factor authentication to protect your account. Whenever increased risk to your transaction security might warrant it, we have additional verification procedures such as:

  • Fraud detection and monitoring
  • Dual customer authorization
  • Out-of-wallet challenge questions for high risk transactions
  • Transaction value thresholds
  • Internet protocol reputation based tools
  • Polices and practices for addressing customer devices
  • Account maintenance controls

 If you notice suspicious activity within your account or experience security-related events, please contact us immediately.

Online Safety Resources

Understanding the risks and knowing how fraudsters might trick you is a critical step in protecting yourself online. You can make your computer safer by installing and updating regularly your:

  • Anti-virus software
  • Anti-malware programs
  • Firewalls on your computer
  • Operating system patches and updates

For more ways to learn about online safety and security, visit these websites:

 www.Staysafeonline.org
www.OnGuardonline.gov
www.Getnetwise.org
www.idtheft.gov

Report Fraud

If you suspect that your Florence Bank account has been compromised, contact us at 413-586-1300 or reportfraud@florencebank.com immediately.

Learn More

Compromised System

Warning signs visible to a business or consumer customer that their system/network may have compromised include:

  1. Inability to log into online banking (thieves could be blocking customer access so the customer won't see the theft until the criminals have control of the money)
  2. Dramatic loss of computer speed
  3. Changes in the way things appear on the screen
  4. Computer locks up so the user is unable to perform any functions
  5. Unexpected rebooting or restarting of the computer
  6. Unexpected request for a one time password (or token) in the middle of an online session
  7. Unusual pop-up messages, especially a message in the middle of a session that says the connection to the bank system is not working (system unavailable, down for maintenance, etc.)
  8. New or unexpected toolbars and/or icons
  9. Inability to shut down or restart the computer
  10. Flooded email account