Three Employees Lauded with the 2024 President’s Award

We are pleased to announce we recently presented the 2024 President’s Award to three staff members for exceptional service. 

Established in 1995, the President’s Award recognizes outstanding performance, customer service and overall contribution to Florence Bank, and recipients are nominated by their colleagues at the bank. 

This year’s award recognizes Kim Downing of Wilbraham, branch manager / assistant vice president in the Chicopee branch; Michele St. Germain of Chicopee, senior teller and customer service representative in the West Springfield branch; and Christina Mullen of West Springfield, loan servicing manager in the main office in Florence.

With 38 years in the banking industry, Kim was recognized for her communication, team management, and customer service skills. She was also saluted for her commitment to community service. Kim currently serves as a board member of the Therapeutic Equestrian Center and sits on the Gala Committee for the Boys & Girls Club of Chicopee.

Michele has 36 years of banking experience and was saluted for her ability to quickly and effectively respond to customers’ needs, her positivity, mentoring colleagues, and communicating effectively. She was also recognized for handling customer transactions courteously and for supporting the teller operations manager and tellers to ensure efficient operations.

In her role at the bank, Christina is responsible for servicing residential mortgages and consumer loans. She was lauded for her attention to detail and ensuring that her staff provides outstanding customer service at all times. Christina has 34 years of experience in the industry.

Our president and CEO Matt Garrity says, “These employees have given their peers excellent reasons to nominate them. They are hard-working, determined, patient, enthusiastic and compassionate—qualities we value at Florence Bank.”