Trained specialists watch for suspicious transaction activity on your behalf 24/7, 365 days a year. When a transaction is not consistent with your usual patterns, you will get a call from "Fraud Prevention Services" to verify the authenticity of your card transactions.

So if you ever get a call from "Fraud Prevention Services" know that they are doing their job to prevent potential fraudulent use of your card.

Fraud Watch Customer Service is available 24/7 at 1-866-842-5208 or Outside the USA call collect at 1-412-552-2697.

There are steps you can take to protect yourself and your financial assets. Please take time to read the following information and websites we have collected and learn how to shield yourself from Identity Theft and fraud. Remember to check your accounts frequently through Online Banking and to take advantage of your right to a free annual credit report.

Report Fraud

If you suspect that your Florence Bank account has been compromised, contact us at 413-586-1300 or reportfraud@florencebank.com.

Debit Card Fraud

If you suspect that your debit card has been compromised, call us during regular banking hours at 413-586-1300 or after hours at 800-264-5578 to immediately disable your card.

Email Fraud

If you have provided information about your Florence Bank account in response to an email, call us at 413-586-1300. If you specifically provided information about your ATM or Debit Card, call us during regular banking hours at 413-586-1300 or after hours at 800-264-5578 to immediately disable your card.

Check Fraud

If your checks have been lost or stolen, you didn't receive your bank statement, or you see check transactions on your statement or online banking account history that you did not make, contact us immediately at 413-586-1300.

Identity Theft

If you provided personal information or believe that your personal information has been stolen, visit the Identity Theft section at OnGuardOnline.com for steps you should take. If one or more of your Florence Bank accounts have been compromised as a result of Identity Theft, please contact us as soon as possible.

ATM and Debit Card Safety

Your ATM and Debit Card provide access to your Florence Bank Accounts. Make sure YOU are the only one accessing them!

•Treat your card like cash. Always store it in a safe place.

•Never disclose your card information or any other non-public personal information in response to an email.

•Keep your PIN a secret. Memorize it and NEVER write it on your card or store it near your card.

•No company or individual needs to know your PIN…not even Florence Bank.

•Only disclose your Debit Card information over the phone if you made the telephone call and you know the company.

•Make certain your Internet Shopping sites are secure. Look for secure transaction symbols. Always log off a site after your purchase or, if you cannot log off, close your browser.

•Keep your receipts to check against your monthly statements.

•Review your paper and online statements frequently for unauthorized transactions. Report any errors as soon as possible.

•Keep a record of your account numbers, expiration dates and phone numbers in a safe place separate from your cards.

•Use caution at retail stores, restaurants and gas stations. Handheld skimming devices (which are used to illegally obtain your debit card information) are sometimes used by dishonest employees.

•To report a lost or stolen card, call Florence Bank during banking hours at 413-586-1300 or after hours at 800-264-5578.

Email Safety ("Phishing")

It sounds so innocent...

"We suspect an unauthorized transaction on your account. To ensure that your account is not compromised, please click the link below and confirm your identity."

"During our regular verification of accounts, we couldn't verify your information. Please click here to update and verify your information."

Have you received email with a similar message? It's a scam called "phishing" and it involves fraudsters who send spam or pop-up messages to lure personal information (ATM or Debit Card numbers and PINs, bank account information, Social Security numbers, passwords, or other sensitive information) from unsuspecting victims.

We encourage you to:

•Visit the Anti-Phishing Working Group (AWPG) to learn more

•Read Consumer Advice: How to Avoid Phishing Scams

Telephone Safety

The telephone rings. You race to answer it only to find that there is a stranger at the other end, a telemarketer, trying to sell you something over the phone. More often than not, you are not interested in the product or service being offered. But sometimes, something catches your attention, something too good to be true. We all want to believe that it's our lucky day, that we can get a great deal, or that we can solve our problems...so you listen.

Listening is harmless. The danger is when you respond to a request for your personal information, your bank account or debit card numbers or your online banking user name and password! It's surprising how easily confidential information can be divulged, leaving you an unsuspecting victim of telephone fraud.

Telephone fraudsters understand human behavior and will prey on your hopes, your dreams and your fears. There are a number of telephone and telemarketing scams out there. To shield yourself from becoming a victim, visit The National Fraud Information Center's Telemarketing Fraud Information and Telemarketing Fraud Tips.

To make it easier and more efficient for consumers to stop most unwanted telemarketing calls, the Federal Trade Commission (FTC) launched the National Do Not Call Registry in June 2003. You can register your home phone or your personal cell phone for the National Do Not Call Registry online or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register. Registration is free. Make certain that you initiate contact. Be suspicious of an incoming telephone call regarding the Do Not Call List.

Remember: No one from Florence Bank will call you and ask for personal information or bank account information.

Online Safety

Below you will find two comprehensive resources to help you shield yourself from online fraud. 

1. Don't Be an Online Victim: How to Guard Against Internet Thieves and Electronic Scams. This multimedia presentation from the FDIC is designed to help you protect yourself from identity theft, as well as actions to take if you become a victim of identity theft. Macromedia FlashPlayer is required to view this presentation.

•The latest version of Macromedia Flash Player can be downloaded at www.macromedia.com/go/getflashplayer.

•Installation questions or troubleshooting help can be found at www.macromedia.com/support/flash/.

2. Stop ● Think ● Click: 7 Practices for Safer Computing. If you prefer to browse online, OnGuardOnline.gov provides a wealth of information from the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.

ATM Safety

ATMs are a convenient way to get fast access to cash. Here are tips to help ensure that you and your accounts remain safe in the process.

 •Always observe your surroundings as you approach an ATM machine. If anything appears to be suspicious, leave the area.

•Avoid poorly lit ATMs at night and take someone with you.

•Look for possible fraudulent devices attached to the ATM. If you suspect such a device, contact the owner of the ATM or Florence Bank immediately.

•Have your card out and ready to use.

•Never accept assistance from anyone at an ATM.

•Block the view of your transactions.

•Never count your money at the ATM.

•When your transaction is complete, put your money away immediately and leave the area.

•Always take your receipt with you.

•NEVER give your PIN to anyone. This is a leading cause of theft. Not even Florence Bank needs to know your PIN.

•Store the Bank's telephone number on your cell phone. If you lose your card or if it is retained, you will have quick, easy access to the Bank.

Common Scams

If it sounds too good to be true, it probably is. We've collected a few sites that will help you stay informed on the latest scams. Check back from time to time as old scams evolve and new scams continuously arise.