FREQUENTLY ASKED QUESTIONS
Using either a single-feed or multi-feed scanner, simply run your checks through the scanning device. The check scanning software reads all of the numbers at the bottom of the check (the MICR line) and at the same time captures an image of the check. In addition, the remote deposit program reads and compares the courtesy amount against the legal amount of the check.
In the event you scan a check twice, the system will not allow you to process the second check as it will find a match with the first check scanned.
No, you may scan checks throughout the day and batch them later for transmission through our secure Internet site.
We ask that you store the original checks in a locked cabinet or safe with limited employee access. You should keep the original checks for a period of thirty (30) days. KEEP THE ORIGINAL CHECKS IN A SECURE LOCATION AT YOUR BUSINESS; DO NOT BRING THE ORIGINAL CHECKS TO THE BANK. At the end of the storage period, you should securely destroy the original checks using a shredding service or shredding machine located at your place of business.
After you transmit your batch, you will receive an email confirming that the batch has been received. Typically this happens within approximately 10 minutes. At that point, you will be able to view your check images online.
You can retrieve a copy of any check scanned for up to two (2) years via our secure Internet site and up to five (5) additional years upon request.
Yes, you can deposit to multiple Florence Bank business checking accounts. There is no limit as to the number of accounts that can be established for remote deposit.
Once the deposit is submitted, when will I receive credit to my business account?
All deposits (up to $1,000,000.00) submitted before 12:00 PM EST on a business day will be available in your business account by 5:00 PM the same day. Any deposit submitted after 12:00 PM up until 7:00 PM will be credited to your account the following business day.
- a business checking account
- a computer with access to the Internet
- confirmation of system requirements (detailed below)
After your application for remote deposit is approved, a Bank representative will contact you to set up the installation and training date. You may have the scanner sent directly to your office or a Bank representative will bring the scanner to your place of business on the day of installation. The installation and training typically takes one hour, and you will be able to scan and transmit your first checks that very same day!
Remote Deposit is compatible with currently supported Microsoft Windows-based professional operating systems. Note: Not compatible with Home or Basic versions. MacOS is not supported.
Recommended Hardware Requirements:
- USB 2.0 or greater (High Speed)
- Intel core i5 processor, or better
- 8GB RAM, or greater
- WIN 10 (64-bit) Professional
- 1 TB hard drive, or greater