Fraud awareness
November 14, 2025
We have been alerted to a telephone scam targeting Florence Bank customers.
In this particular scam, a caller claims to be from a fraud prevention company and requests the last four digits of the customer's social security number, zip code, and email address.
If you receive such a call, HANG UP THE PHONE IMMEDIATELY. If you suspect your account has been compromised, please call us at 413-586-1300 during business hours. You can also contact us via email, our website, or by sending a secure message in mobile or online banking.
Remember...
- Florence Bank will NEVER call, text, or email you requesting your online banking passwords. If you receive such a request, hang up the phone, delete the text, or mark the email as spam/junk.
- NEVER share your bank account information, online banking credentials, or personal information with anyone.
- NEVER click on a link provided by an unknown sender.
- All Florence Bank debit card holders are automatically enrolled in FraudDetect to help protect debit cards from fraudulent activity.
To learn more about protecting your accounts and personal information, visit our Fraud & Security Center.