Mobile Services

Biometric Login

Using biometric login for increased security.

Fingerprint and Facial Login are optional log in methods offered by Florence Bank to sign into our Mobile Banking. It is available for iOS and Android devices that have compatible fingerprint or facial recognition support.
 

Biometric Login FAQs

How do I enroll in Biometric Authentication?
On the Florence Bank Mobile Banking app sign in screen, enter your password and then Navigate to the Banking Services menu > Authentication Options> Enrollment. You will then be prompted to give your device a name (should be unique) along with providing your Online Banking username and password. Once all three fields are filled out you can select enroll, now the next time you login to your Florence Bank app you will be prompted to login using your fingerprint or facial recognition.
 
How do I login with Biometrics?
On the app’s login screen, a message will display prompting you to sign in with your fingerprint or facial recognition.
 
Is Biometric Login secure?
Yes. Fingerprint and Facial Recognition Login have the same level of security as all authentication methods for online and mobile banking.
 
Will a password be required when using Biometrics?
No. Once you are enrolled with biometric authentication, your fingerprint or face is the only required login credential.
 
What smartphone devices are supported?
Fingerprint login and Facial Recognition are available for TouchID™ / FaceID™ capable iOS devices and Android devices that have compatible fingerprint or facial recognition support running Android 6.0 or higher. Compatible Android devices are those that are using Android’s Fingerprint or Facial Recognition support. Specific devices from Manufacturers that have created their own Fingerprint or Facial Recognition supported devices and are not using Google’s built-in support for Android, are not compatible. Examples of known devices that are not supported are the Samsung Galaxy S5 and Note 4. These devices use Samsung’s Fingerprint drivers, not Google’s Android.
 
If my fingerprint or face is not recognized, can I still login to my account?
Yes. You can still login to the Florence Bank Mobile Banking app using your account username and password.
 
Can I use any finger for Fingerprint Authentication?
Yes, you can store as many of your fingerprints as the device allows. Any fingerprint that is stored in the device can be used to access your Mobile Banking.
 
What if my Biometric Authentication enabled phone is lost or stolen?
If your mobile device is lost or stolen you can delete a device at any time by logging onto your account from a PC or another device and selecting the Manage Devices screen. You can delete the lost/ stolen device from the list of devices currently authorized. In addition, anytime a new fingerprint is added to the device, re-enrollment is required.
 
How can I disable Biometric Authentication?
Fingerprint or Facial Recognition can be disabled in a number of ways:
1. By using the mobile app and navigating from the: Sign In page > Banking Services > Authentication Options > Enrollment > Click “Unenroll”.
2. Using the mobile browser: Sign In > Banking Service Center > “Manage Devices.”
 
What happens when I buy a new phone?
You will need to register your fingerprint or face on the new device, and then set up biometric authentication to access Mobile Banking using your fingerprint.
 
Where is my fingerprint/face stored?
Florence Bank does not hold or store your fingerprint or picture. Your fingerprint/image is stored on your device (as part of its user settings) when you set it up. We rely on the device to authenticate your fingerprint or face if you choose to use Biometric login when accessing Mobile Banking.
 
What happens if my device is stolen - will someone be able to access my accounts?
Another person would need your Florence Bank online banking login name and password to access your accounts. Please call our Customer Service Center at 413.586.1300 in the event your device is lost or stolen so we can reset your password as an added level of security.
 
Florence Bank is a full-service bank with branches conveniently located throughout Western Massachusetts.