Mobile Services

Biometric Authentication

Using Biometric Authentication for added convenience.

Biometric Authentication is an optional login method offered by Florence Bank to  sign into our Mobile Banking app. It is available for iOS and Android devices that have compatible fingerprint or facial recognition support.

Biometric Authentication FAQs

How do I enroll in Biometric Authentication?

If you are logging into our Mobile Banking app for the first time, you will receive an on-screen prompt letting you know that Biometric Authentication is available.  If you choose "Enable" you will then be enrolled in Biometric Authentication after you successfully log in using your User ID and Password.

If you bypass the prompt on your first login, you can enable in Biometric Authentication on the login screen simply by tapping the toggle under the password field.  A confirmation box will appear and if you choose "OK," you will be enrolled in Biometric Authentication after you successfully log in using your User ID and Password.

How do I log in with Biometric Authentication?
On the app’s login screen, a message will display prompting you to sign in via Fingerprint or Facial Recognition.

Is Biometric Authentication secure?
Yes. Fingerprint and Facial Recognition login have the same level of security as all authentication methods for online and mobile banking.

Will a password be required when using Biometric Authentication?
No. Once you are enrolled in Biometric Authentication, your fingerprint or face is the only required login credential.

What smartphone devices are supported?
Fingerprint and Facial Recognition login are available for TouchID™ / FaceID™ capable iOS devices. Compatible Android devices are those that are using Android’s Fingerprint support. Specific devices from Manufacturers that have created their own Fingerprint or Facial Recognition supported devices and are not using Google’s built-in support for Android, are not compatible. Examples of known devices that are not supported are the Samsung Galaxy S5 and Note 4. These devices use Samsung’s Fingerprint drivers, not Google’s Android.

If my fingerprint or face is not recognized, can I still login to my account?
Yes. You can still log in to the Florence Bank Mobile Banking app using your account username and password.

Can I use any finger for Fingerprint Authentication?
Yes, you can store as many of your fingerprints as the device allows. Any fingerprint that is stored in the device can be used to access your Mobile Banking.

What if my Biometric Authentication enabled phone is lost or stolen?
If your mobile device is lost or stolen you can delete a device at any time by logging in to your account from a PC or another device and navigating to the Banking Services > Manage Biometrics > Manage Biometric Devices screen. You can delete the lost/ stolen device from the list of devices currently authorized. In addition, anytime a new fingerprint is added to the device, re-enrollment is required.

How can I disable Biometric Authentication?
Fingerprint or Facial Recognition can be disabled by taking the following steps:

  1. Simply tap the toggle located under password field on the mobile app sign in page. You will then be prompted to confirm that you wish to turn off biometrics.
  2. Log In and navigate to Banking Services > Manage Biometrics > Manage Biometric Devices and then delete the device from the presented list.

What happens when I buy a new phone?
You will need to register your fingerprint or face on the new device, and then set up biometric authentication to access Mobile Banking using your fingerprint or facial recognition.

Where is my fingerprint/face stored?
Florence Bank does not hold or store your fingerprint or picture. Your fingerprint/image is stored on your device (as part of its user settings) when you set it up. We rely on the device to authenticate your fingerprint or face if you choose to use Biometric Authentication when accessing Mobile Banking.

What happens if my device is stolen - will someone be able to access my accounts?
Another person would need your Florence Bank online banking login name and password to access your accounts. Please call our Customer Service Center at 413.586.1300 in the event your device is lost or stolen so we can reset your password as an added level of security.

Florence Bank is a full-service bank with branches conveniently located throughout Western Massachusetts.