Fraud awareness
September 25, 2024
We have been alerted to a texting scam affecting Florence Bank customers.
In the scam, text messages claiming to be from Florence Bank are being sent to customers notifying them that they have been a victim of fraud. The phony texts include a link to a fraudulent Florence Bank website where customers are asked to provide their online banking credentials.
Please do not open these text messages and delete them immediately. If you suspect your account has been compromised, please call us at 413-586-1300 during business hours. You can also contact us via email, our website, or by sending a secure message in mobile or online banking.
Remember...
- Florence Bank will NEVER call, text, or email you to request your online banking passwords. If you receive such a request, hang up the phone immediately, delete the text, or mark the email as spam.
- NEVER share your bank account information, online banking credentials, or personal information with anyone.
- NEVER click on a link provided by an unknown sender.