In conjunction with Governor Baker’s guidelines for reopening the state, Florence Bank is taking a slow and cautious approach to the new normal. For the health and safety of our employees and customers, our lobbies will remain open by appointment only. All customers have been and can continue to conduct their banking business through our drive-ups, our ATMs and in our lobbies by appointment.
Bank By Appointment
We’re making banking by appointment fast and convenient for our customers. It’s also safer than waiting in line! Click here to call to make an appointment at your local branch office.
Ways to Check Your Balance
Balance Inquiries can be performed in many ways. The best way to keep track of how much is in your account is to download and use the Florence Bank Mobile App or check your balance within Online Banking. You can also call our 24-hour Account Access Line at 888-372-2228. You can even perform a balance inquiry at any ATM. No matter what method you use, please remember that the balance won’t reflect outstanding checks or payments. The most up to date balance is the one you keep in an account register.
Ways to Make Deposits
Direct Deposit is very common these days. If your employer offers direct deposit, sign up for it. If you receive Social Security payments, contact Social Security at 1-800-772-1213 or at ssa.gov. Direct Deposit is reliable, and you won’t have to come to the bank to cash or deposit your paycheck.
Smart ATMs can be used to make deposits of cash and checks. All Florence Bank ATMs, except for the Main Branch Office and Cooley Dickinson locations, take deposits. The ATM screen will walk you through the steps. If it’s your first time making a deposit at an ATM, try it during business hours or call your local branch to make an appointment and we’ll show you how it’s done. Don’t worry, we’ll keep our distance.
Mobile Deposit is one of the easiest ways to deposit a check into your account without going to the bank. All you need to do is take a picture of the front and back of the check with the camera on your phone or tablet using our Mobile App.
Ways to Get Cash
Smart ATMs are a great way to get cash anytime. We have 24 Smart ATMs throughout the Valley and they are available 24/7. (Just be sure to wash your hands after use.)
Getting Cash Back using your Debit Card saves you a trip to the bank or ATM. Use the cash back option on the keypad when you are making a purchase at the grocery store or pharmacy or ask for cash back if you are not using your PIN. And as an added precaution, leave hand sanitizer in your car so you can clean your hands as soon as you leave the store.
Our Branch Drive-Ups are open Monday through Friday for deposits, withdrawals and other essential teller transactions. We are also open on Saturdays at some locations. However, due to the current public health crisis, now is the time to do as much business remotely as possible. Let’s all do our part to help each other through this health crisis. For assistance with a remote channel that’s new to you, contact us. We’re here to help!
Ways to Pay
A Debit Card is one of the best ways to access your account. Grocery stores, pharmacies and most restaurants take this form of payment. You can also use your debit card to make online purchases and even set up recurring payments. If you don’t have a debit card, now would be an ideal time to get one. Call Customer Service at 413-586-1300 or your local branch to order one. Your card can be mailed to you or you can pick it up at the branch.
Mobile Payments are convenient and secure. Simply load your Florence Bank Debit Card into your Mobile Wallet on your cell phone. When making a purchase hold your phone near the card reader until you see “done” and a checkmark. To learn more or to watch a demo, click the learn more button below.
BillPay can help you pay all your bills without leaving the comfort and safety of your home. You can even sign up online, so you don’t have to come to the bank. If you have Online Banking or our Mobile App, you already have BillPay. All you need to do is set up the payments. If you don’t have Online Banking or our Mobile App, register or download the app today.
Person to Person Payments can be used to send money directly to another person’s bank account using your desktop computer, tablet or mobile phone. All you need is Online Banking or our Mobile App. The person you are sending money to does not need to be a Florence Bank customer. If you have the person’s email address or cell phone number, you can send them money.
Want to open a deposit account?
Most Florence Bank deposit accounts can be opened online. It’s very easy to open an account online, especially if you are already a Florence Bank customer. You can open savings accounts, checking accounts, and even Certificates of Deposit (CDs) online.
Want to apply for a mortgage?
Buying a home is both exciting and stressful, even more so today. We have mortgage specialists at all our branches to assist you. They will keep you calm, walk you through the process, and answer your questions. You can start your application online and we’ll reach out to you once we receive it.
Want to apply for an Equity Line or Loan?
If you want to access the equity in your home through a Home Equity Line or Loan, you can start the process by applying online. We’ll reach out to you once we receive the application.