Our number one priority during this public health crisis is to help you, our customers. That means keeping you safe and healthy, while at the same time helping you manage your financial needs. If you have any concerns, contact us.
We’re here to help you.
May 15, 2020
In conjunction with Governor Baker’s guidelines for reopening the state, Florence Bank is taking a slow and cautious approach to the new normal. For the health and safety of our employees and customers, our lobbies will remain open by appointment only until further notice. All customers have been and can continue to conduct their banking business through our drive-ups, our ATMs and in our lobbies by appointment.
In the end, when we reopen fully, we want to be able to sustain our reopening. We will carefully resume full operations in a thoughtful and methodical way, with the health and safety of our customers as our top priority.
Ways We Can Help With Your Mortgage
If your personal financial situation has been negatively impacted by COVID-19 and you are concerned about your ability to make your monthly mortgage payment, contact us at 413.587.1781. Please leave a message with your name and phone number. We will call you back as soon as possible. However, due to the volume of calls, we ask for your patience as it may take up to 1 to 2 business days.
Ways to Check Your Balance
Balance Inquiries can be performed in many ways. The best way to keep track of how much is in your account is to download and use the Florence Bank Mobile App or check your balance within Online Banking. You can also call our 24-hour Account Access Line at 888-372-2228. You can even perform a balance inquiry at any ATM. No matter what method you use, please remember that the balance won’t reflect outstanding checks or payments. The most up to date balance is the one you keep in an account register.
Ways to Make Deposits
Direct Deposit is very common these days. If your employer offers direct deposit, sign up for it. If you receive Social Security payments, contact Social Security at 1800-772-1213 or at ssa.gov. Direct Deposit is reliable, and you won’t have to come to the bank to cash or deposit your paycheck.
Smart ATMs can be used to make deposits of cash and checks. All Florence Bank ATMs, except for Main Branch Office and Cooley Dickinson locations, take deposits. The ATM screen will walk you through the steps. If it’s your first time making a deposit at an ATM, try it Monday through Friday between 9AM and 4PM at a branch location. We’ll be there to help you if you need us. Don’t worry, we’ll keep our distance.
Mobile Deposit is one of the easiest ways to deposit a check into your account without going to the bank. All you need to do is take a picture of the front and back of the check with the camera on your phone or tablet using our Mobile App.
Ways to Get Cash
Smart ATMs are a great way to get cash anytime. We have 25 Smart ATMs throughout the Valley and they are available 24/7. (Just be sure to wash your hands after use.)
Getting Cash Back using your Debit Card saves you a trip to the bank or ATM. Use the cash back option on the keypad when you are making a purchase at the grocery store or pharmacy or ask for cash back if you are not using your PIN. And as an added precaution, leave hand sanitizer in your car so you can clean your hands as soon as you leave the store.
Our Branch Drive-Ups are open Monday through Friday from 9AM to 4PM for deposits, withdrawals and other essential teller transactions. However, due to the current public health crisis, now is the time to do as much business remotely as possible. Let’s all do our part to help each other through this health crisis. For assistance with a remote channel that’s new to you, contact us. We’re here to help!
Ways to Pay
A Debit Card is one of the best ways to access your account. Grocery stores, pharmacies and most restaurants take this form of payment. You can also use your debit card to make online purchases and even set up recurring payments. If you don’t have a debit card, now would be an ideal time to get one. Call Customer Service at 413-586-1300 or your local branch to order one. Your card can be mailed to you or you can pick it up at the branch.
Mobile Payments are convenient and secure. Simply load your Florence Bank Debit Card into your Mobile Wallet on your cell phone. When making a purchase hold your phone near the card reader until you see “done” and a checkmark. To learn more or to watch a demo, click the learn more button below.
BillPay can help you pay all your bills without leaving the comfort and safety of your home. You can even sign up over the Internet, so you don’t have to come to the bank. If you have Online Banking or our Mobile App, you already have BillPay. All you need to do is set up the payments. If you don’t have Online Banking or our Mobile App, register or download the app today.
Person to Person Payments can be used to send money directly to another person’s bank account using your desktop computer, tablet or mobile phone. All you need is Online Banking or our Mobile App. The person you are sending money to does not need to be a Florence Bank customer. If you have the person’s email address or cell phone number, you can send them money.
Want to open a deposit account?
Most Florence Bank deposit accounts can be opened online. It’s very easy to open an account online, especially if you are already a Florence Bank customer. You can open savings accounts, checking accounts, and even Certificates of Deposit (CDs) online.
Want to apply for a mortgage?
Buying a home is both exciting and stressful, even more so today. We have mortgage specialists at all our branches to assist you. They will keep you calm, walk you through the process, and answer your questions. You can start your application online and we’ll reach out to you once we receive it.
Want to apply for an Equity Line or Loan?
If you want to access the equity in your home through a Home Equity Line or Loan, you can start the process by applying online. We’ll reach out to you once we receive the application.
Sound Financial Advice
There is no safer place for your money than at the bank. You have 24/7 access to your funds through online banking, mobile banking, your debit card, as well as through our large and convenient ATM network.
Your money is not only safe at the bank, but it is also 100% insured through the combined coverage of the FDIC (Federal Deposit Insurance Fund) and the DIF (Depositors Insurance Fund). The FDIC insures up to $250,000 and all deposits above that amount are insured by DIF.
Keeping large amounts of cash at home puts you at risk. Only take what you need. We will keep it safe and secure at the bank. That way it will be here for all who need it.
Watch out for Fraud
Your financial safety is as important to us as your health and well-being. Be vigilant. Fraudsters see opportunity during uncertain times. Criminals may send emails with links to fraudulent websites to trick folks into revealing sensitive information or donating to fake charities. Exercise caution. Do not give your username(s) or password(s) to anyone. Florence Bank will never ask you for these. If you suspect you may have fallen victim to a scam contact us immediately.