COVID-19

Updated March 23, 2020

In times like these it becomes obvious what’s most important. It’s you - our friends, our families, our customers, our employees and the communities we serve.

For your safety and well-being our branch lobbies have been temporarily closed to regular traffic.

However, banking is an "Essential Service" and Florence Bank will continue to service our customers through our ATMs, at our drive-ups and by appointment only in our lobbies. Customers can also contact us at our Call Center at 413-586-1300. Our hours will be Monday through Friday from 9AM to 4PM. We will not be open on Saturdays.

If you are feeling healthy and need to visit us to close on a loan, access your safe deposit box, or get a new debit card, please make an appointment by calling your branch directly.

Thank you for your patience while we work to care for your financial needs as well as your health and well-being.

Monitoring the situation

Florence Bank is closely monitoring the evolving circumstances related to COVID-19, as reported by the Centers for Disease Control (CDC). We have taken the CDC's recommended precautionary measures for the safety of our customers and employees.

What you can do

As a reminder, you may access your account(s) from home using Online Banking or our Mobile App. If you haven’t enrolled in Online Banking or downloaded our Mobile App, it only takes a few minutes. With this technology you can check balances, view transactions, transfer funds and even deposit checks. Learn More

Branch Banking

On March 18, 2020, we closed our branch lobbies to regular traffic. We are serving customers in the branches by appointment only and we are available to customers through our Call Center, our drive-ups, and our ATMs. Our hours have been adjusted to serve customers Monday through Friday from 9AM to 4PM.

If you are feeling healthy and need to visit us to close on a loan, access your safe deposit box, or get a new debit card, please make an appointment by calling your branch directly or call 413-586-1300.

Protect yourself from fraud

Also, remember fraudsters like to take advantage of people during uncertain times. Beware of phishing emails and scammers trying to get you to click on links. For more information on how to protect yourself from fraud, click here.

Please be patient while we work to care for your financial needs as well as your health and well-being.

We are here for you

If you find yourself facing financial difficulties due to COVID-19 and need our help, please contact us. We will continue to monitor the situation and incorporate additional recommendations as needs arise.

Listen to the experts