How to Bank at Florence

COVID-19

Our number one priority is to help you, our customers. That means keeping you safe and healthy, while providing continued service and helping you manage your financial needs.

If you have any concerns, please contact us. We're here to help you. 


Quick Links

How To Bank With Florence

Graph for business IconFlorence Bank has prepared a safe environment to service our customers which includes:

  • Branch employees wearing face coverings
  • Requiring customers who enter the branch to wear face coverings
  • Installing plexiglass dividers
  • Practicing social distancing
  • Proper hand hygiene
  • Enhanced cleaning of high touch surfaces
Although the use of remote channels like Mobile and Online Banking are still your safest options, we know there are some transactions you’d like to do face-to-face. Please call ahead to make an appointment by you calling your local branch below. 





Federal Stimulus Check Information

  • The U.S. Treasury Department will be distributing funds via direct deposit to eligible recipients on January 4, 2021.
  • Paper checks or prepaid debit cards will be mailed after that.  

  • Use Online or Mobile Banking to see if your payment has posted or is due to be posted to your account.

  • If you received your Economic Impact Stimulus ACH or Check payment and your account is in the negative, contact our Customer Service Center at (413) 586-1300 to get access to the full payment amount.



Ways We Can Help With Your MortgageHouse for mortgage Icon

If your personal financial situation has been negatively impacted by COVID-19 and you are concerned about your ability to make your monthly mortgage payment, contact us at 413.587.1713. Please leave a message with your name and phone number. We will call you back within 1 to 2 business days.




Sound Financial Advice

Ways to get cash iconThere is no safer place for your money than at the bank. You have 24/7 access to your funds through online banking, mobile banking, your debit card, as well as through our large and convenient ATM network.

Your money is not only safe at the bank, but it is also 100% insured through the combined coverage of the FDIC (Federal Deposit Insurance Fund) and the DIF (Depositors Insurance Fund). The FDIC insures up to $250,000 and all deposits above that amount are insured by DIF.

Keeping large amounts of cash at home puts you at risk. Only take out what you need. We will keep it safe and secure at the bank. That way it will be here for all who need it.


Fraud Awareness Icon

Fraud Awareness

Your financial safety is as important to us as your health and well-being. Be vigilant. Fraudsters see opportunity during uncertain times. Criminals may send emails with links to fraudulent websites to trick folks into revealing sensitive information or donating to fake charities. Exercise caution. Do not give your username(s) or password(s) to anyone. Florence Bank will never ask you for these. If you suspect you may have fallen victim to a scam contact us immediately.  Learn more about Online Security


Branch Information & Hours-
Please Call Ahead or Request An Appointment Online

To reduce the risk of COVID-19 transmission and to comply with latest state and CDC Guidelines, our branch lobbies have capacity limits and our seated waiting areas have been removed. This means you may be asked to wait outside until it is safe to allow you to come in.

If you do need to come into a branch, please call ahead  or click here to request an appointment.

If we know when you’re coming to the bank:

1. You won’t have to wait in line or outside.
2. We can guarantee you personalized service.
3. We can be prepared for you, making your visit quicker.

To call ahead, please contact your local branch below or click here to request an appointment. Let’s all stay safe together.

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Please call ahead. To make an appointment, Call 413.587.1876

Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
Please call ahead. To make an appointment, Call 413.587.1888

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Please call ahead. To make an appointment, Call 413.587.1853

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.587.1725

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Please call ahead. To make an appointment, Call 413.587.1895

Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5pm
Please call ahead. To make an appointment, Call 413.587.1807

ATM:
Available 24/7
 
Lobby Hours:
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.587.1836

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Please call ahead. To make an appointment, Call 413.587.1824

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.582.5435

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.582.5422

Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:00pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:00pm
Please call ahead. To make an appointment, Call 413.587.1842

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