How To Bank With Florence

Florence Bank will continue to service customers through our drive-ups, our ATMs and by appointment in our lobbies.  Our Online banking and Mobile Banking applications are also available 24/7 to meet customer banking needs.

Florence Bank has prepared a safe environment to service our customers which includes:

• Branch employees wearing face coverings
• Requiring customers who enter the branch to wear face coverings
• Installing plexiglass dividers
• Practicing social distancing
• Proper hand hygiene
• Enhanced cleaning of high touch surfaces

More importantly, we are offering in-branch banking by appointment only. Although the use of remote channels like Mobile and Online Banking are still your safest options, we know there are some things you need to do face-to-face and we want you to visit us in our lobbies to do those things.

We don’t, however, want you to wait in a line outside or stand in a line in our lobbies. Banking by appointment eliminates that hassle. Call your local branch today to make an appointment by clicking here.

Ways We Can Help With Your Mortgage

If your personal financial situation has been negatively impacted by COVID-19 and you are concerned about your ability to make your monthly mortgage payment, contact us at 413.587.1781. Please leave a message with your name and phone number. We will call you back within 1 to 2 business days.

Fraud Awareness

Your financial safety is as important to us as your health and well-being. Be vigilant. Fraudsters see opportunity during uncertain times. Criminals may send emails with links to fraudulent websites to trick folks into revealing sensitive information or donating to fake charities. Exercise caution. Do not give your username(s) or password(s) to anyone. Florence Bank will never ask you for these. If you suspect you may have fallen victim to a scam contact us immediately.

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