Our number one priority is to help you, our customers. That means keeping you safe and healthy, while providing continued service and helping you manage your financial needs.
 If you have any concerns, please contact us.

We’re here to help you.

How To Bank With Florence

Florence Bank will continue to service customers through our drive-ups, our ATMs and by appointment in our lobbies.  Our Online banking and Mobile Banking applications are also available 24/7 to meet customer banking needs.

Florence Bank has prepared a safe environment to service our customers which includes:

  • Branch employees wearing face coverings
  • Requiring customers who enter the branch to wear face coverings
  • Installing plexiglass dividers
  • Practicing social distancing
  • Proper hand hygiene
  • Enhanced cleaning of high touch surfaces

More importantly, we are offering in-branch banking by appointment only. Although the use of remote channels like Mobile and Online Banking are still your safest options, we know there are some things you need to do face-to-face and we want you to visit us in our lobbies to do those things.

We don’t, however, want you to wait in a line outside or stand in a line in our lobbies. Banking by appointment eliminates that hassle. Call your local branch today to make an appointment by clicking here.

Ways We Can Help With Your Mortgage

If your personal financial situation has been negatively impacted by COVID-19 and you are concerned about your ability to make your monthly mortgage payment, contact us at 413.587.1781. Please leave a message with your name and phone number. We will call you back within 1 to 2 business days.

Branch Information & Hours

We are servicing customers through our drive-ups, our ATMs and by appointment only in our lobbies. To make an appointment with your local branch office, call the branch using the phone numbers below.

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
By appointment only. Call 413.587.1876

Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
By appointment only. Call 413.587.1888

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
By appointment only. Call 413.587.1853

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Lobby Hours:
Monday – Friday: 9am – 4pm
By appointment only. Call 413.587.1725

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
By appointment only. Call 413.587.1895

Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5pm

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5pm
By appointment only. Call 413.587.1807

Lobby Hours:
Monday – Friday: 9am – 4pm
By appointment only. Call 413.587.1836

Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm

Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
By appointment only. Call 413.587.1824

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Friday: 9am – 4pm
By appointment only. Call 413.582.5435

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Friday: 9am – 4pm
By appointment only. Call 413.582.5422

Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:30pm

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:30pm
By appointment only. Call 413.587.1842

Fraud Awareness

Your financial safety is as important to us as your health and well-being. Be vigilant. Fraudsters see opportunity during uncertain times. Criminals may send emails with links to fraudulent websites to trick folks into revealing sensitive information or donating to fake charities. Exercise caution. Do not give your username(s) or password(s) to anyone. Florence Bank will never ask you for these. If you suspect you may have fallen victim to a scam contact us immediately.

Learn More

Sound Financial Advice

There is no safer place for your money than at the bank. You have 24/7 access to your funds through online banking, mobile banking, your debit card, as well as through our large and convenient ATM network.

Your money is not only safe at the bank, but it is also 100% insured through the combined coverage of the FDIC (Federal Deposit Insurance Fund) and the DIF (Depositors Insurance Fund). The FDIC insures up to $250,000 and all deposits above that amount are insured by DIF.

Keeping large amounts of cash at home puts you at risk. Only take out what you need. We will keep it safe and secure at the bank. That way it will be here for all who need it.

Contact Us

We’re Here To Help.

  • Call Us During Business Hours: 413.586.1300
  • Email Us
  • Secure Message Us When You Login to Online Banking
  • Make An Appointment To Come Into A Branch