How to Bank at Florence
Our number one priority is to help you, our customers. That means keeping you safe and healthy, while providing continued service and helping you manage your financial needs.
If you have any concerns, please contact us. We're here to help you.
Quick Links
- Ways To Bank
- Branch Information and Hours
- Business Assistance & PPP Loans
- Mortgage Assistance
- Fraud Awareness
- Sound Financial Advice
- Contact Us
How To Bank With Florence
Florence Bank has prepared a safe environment to service our customers which includes:- Branch employees wearing face coverings
- Requiring customers who enter the branch to wear face coverings
- Installing plexiglass dividers
- Practicing social distancing
- Proper hand hygiene
- Enhanced cleaning of high touch surfaces
Although the use of remote channels like Mobile and Online Banking are still your safest options, we know there are some transactions you’d like to do face-to-face and we want you to visit us in our lobbies to do those.
Walk-In or Bank By Appointment
For the fastest and most efficient service, we recommend making an appointment. We realize that banking by appointment may be a little different than what you’re used to, but we urge you to try it. There’s no waiting and we’ll have paperwork ready for you, so you’ll be in and out in no time at all. Call your local branch today to make an appointment.
If you don’t want to commit to a specific time to bank you can, once again, come into our lobbies. Just be sure to wear your mask and be aware that you may have to wait a little longer, if our lobby is at capacity. Our number one priority is keeping everyone safe.
Ways We Can Help With Your Mortgage
If your personal financial situation has been negatively impacted by COVID-19 and you are concerned about your ability to make your monthly mortgage payment, contact us at 413.587.1737. Please leave a message with your name and phone number. We will call you back within 1 to 2 business days.
Sound Financial Advice
There is no safer place for your money than at the bank. You have 24/7 access to your funds through online banking, mobile banking, your debit card, as well as through our large and convenient ATM network.Your money is not only safe at the bank, but it is also 100% insured through the combined coverage of the FDIC (Federal Deposit Insurance Fund) and the DIF (Depositors Insurance Fund). The FDIC insures up to $250,000 and all deposits above that amount are insured by DIF.
Keeping large amounts of cash at home puts you at risk. Only take out what you need. We will keep it safe and secure at the bank. That way it will be here for all who need it.
Fraud Awareness
Your financial safety is as important to us as your health and well-being. Be vigilant. Fraudsters see opportunity during uncertain times. Criminals may send emails with links to fraudulent websites to trick folks into revealing sensitive information or donating to fake charities. Exercise caution. Do not give your username(s) or password(s) to anyone. Florence Bank will never ask you for these. If you suspect you may have fallen victim to a scam contact us immediately. Learn more about Online Security
Branch Information & Hours
Walk-In or Bank by Appointment? It’s your call. Although an appointment is not required, it is encouraged. Here are a few reasons we recommend you give us a call before you come in.
If we know when you’re coming to the bank:
1. You won’t have to wait in line.
2. We can guarantee you personalized service.
3. We can be prepared for you, making your visit quicker.
In addition, to reduce the risk of COVID-19 transmission and to comply with state and CDC Guidelines, our branch lobbies now have capacity limits and our seated waiting areas have been removed. This means you may be asked to wait outside until it is safe to allow you to come in.
For the best customer service experience, try calling your local branch ahead.
If we know when you’re coming to the bank:
1. You won’t have to wait in line.
2. We can guarantee you personalized service.
3. We can be prepared for you, making your visit quicker.
In addition, to reduce the risk of COVID-19 transmission and to comply with state and CDC Guidelines, our branch lobbies now have capacity limits and our seated waiting areas have been removed. This means you may be asked to wait outside until it is safe to allow you to come in.
For the best customer service experience, try calling your local branch ahead.
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
To make an appointment, Call 413.587.1876
Belchertown Office: 20 George Hannum Street, Belchertown
Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
To make an appointment, Call 413.587.1888
Easthampton Office: 5 Main Street, Easthampton
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
To make an appointment, Call 413.587.1853
Florence Main Office: 85 Main Street, Florence
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
To make an appointment, Call 413.587.1725
Granby Office: 68 Pleasant Street, Granby
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
To make an appointment, Call 413.587.1895
Hadley Main Office: 377 Russell Street, Hadley
Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5pm
To make an appointment, Call 413.587.1807
Downtown Northampton Office: 58 Main Street, Northampton
ATM:
Available 24/7
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
To make an appointment, Call 413.587.1836
Monday – Friday: 9am – 4pm
To make an appointment, Call 413.587.1836
King Street Office: 176 King Street, Northampton
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
To make an appointment, Call 413.587.1824
Springfield Office: 1444 Allen Street, Springfield
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
To make an appointment, Call 413.582.5435
West Springfield Office: 1010 Union Street, West Springfield
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
To make an appointment, Call 413.582.5422
Williamsburg Office: 1 Main Street, Williamsburg
Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:30pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:30pm
To make an appointment, Call 413.587.1842
