How to Bank at Florence
Our number one priority is to help you, our customers. That means keeping you safe and healthy, while providing continued service and helping you manage your financial needs.
If you have any concerns, please contact us. We're here to help you.
Quick Links
- Ways To Bank
- Branch Information and Hours
- Business Assistance & PPP Loans
- Mortgage Assistance
- Fraud Awareness
- Sound Financial Advice
- Contact Us
How To Bank With Florence
Florence Bank has prepared a safe environment to service our customers which includes:- Branch employees wearing face coverings
- Requiring customers who enter the branch to wear face coverings
- Installing plexiglass dividers
- Practicing social distancing
- Proper hand hygiene
- Enhanced cleaning of high touch surfaces
Although the use of remote channels like Mobile and Online Banking are still your safest options, we know there are some transactions you’d like to do face-to-face. While we are welcoming customers into our lobbies, we encourage those who would like to see a Customer Service Representative to make an appointment by calling your local branch below.
Federal Stimulus Check Information
- The U.S. Treasury Department will begin distributing funds via direct deposit to eligible recipients on March 17, 2021.
- Additional payments will be sent in the coming weeks by direct deposit and through the mail as a check or prepaid debit card.
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Use Online or Mobile Banking to see if your payment has posted or is due to be posted to your account.
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If you received your Economic Impact Stimulus ACH or Check payment and your account is in the negative, contact our Customer Service Center at (413) 586-1300 to get access to the full payment amount.
Ways We Can Help With Your Mortgage
If your personal financial situation has been negatively impacted by COVID-19 and you are concerned about your ability to make your monthly mortgage payment, contact us at 413.587.1713. Please leave a message with your name and phone number. We will call you back within 1 to 2 business days.
Sound Financial Advice
There is no safer place for your money than at the bank. You have 24/7 access to your funds through online banking, mobile banking, your debit card, as well as through our large and convenient ATM network.Your money is not only safe at the bank, but it is also 100% insured through the combined coverage of the FDIC (Federal Deposit Insurance Fund) and the DIF (Depositors Insurance Fund). The FDIC insures up to $250,000 and all deposits above that amount are insured by DIF.
Keeping large amounts of cash at home puts you at risk. Only take out what you need. We will keep it safe and secure at the bank. That way it will be here for all who need it.
Fraud Awareness
Your financial safety is as important to us as your health and well-being. Be vigilant. Fraudsters see opportunity during uncertain times. Criminals may send emails with links to fraudulent websites to trick folks into revealing sensitive information or donating to fake charities. Exercise caution. Do not give your username(s) or password(s) to anyone. Florence Bank will never ask you for these. If you suspect you may have fallen victim to a scam contact us immediately. Learn more about Online Security
Branch Information & Hours-
Please Call Ahead or Request An Appointment Online
To reduce the risk of COVID-19 transmission and to comply with latest state and CDC Guidelines, our branch lobbies have capacity limits and fewer seats in our waiting areas. This means you may be asked to wait outside until it is safe to allow you to come in.
While we are welcoming customers into our lobbies, we encourage those who would like to see a Customer Service Representative call ahead click here to request an appointment.
If we know when you’re coming to the bank:
1. You won’t have to wait in line or outside.
2. We can guarantee you personalized service.
3. We can be prepared for you, making your visit quicker.
1. You won’t have to wait in line or outside.
2. We can guarantee you personalized service.
3. We can be prepared for you, making your visit quicker.
To call ahead, please contact your local branch below or click here to request an appointment. Let’s all stay safe together.
Amherst Office: 385 College Street, Amherst
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Please call ahead. To make an appointment, Call 413.587.1876
Belchertown Office: 20 George Hannum Street, Belchertown
Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
Please call ahead. To make an appointment, Call 413.587.1888
Chicopee Office: 705 Memorial Drive, Chicopee
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.377.4994
Easthampton Office: 5 Main Street, Easthampton
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Please call ahead. To make an appointment, Call 413.587.1853
Florence Main Office: 85 Main Street, Florence
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.587.1725
Granby Office: 68 Pleasant Street, Granby
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Please call ahead. To make an appointment, Call 413.587.1895
Hadley Main Office: 377 Russell Street, Hadley
Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5pm
Please call ahead. To make an appointment, Call 413.587.1807
Downtown Northampton Office: 58 Main Street, Northampton
ATM:
Available 24/7
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.587.1836
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.587.1836
King Street Office: 176 King Street, Northampton
Drive Up Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Saturday: 9am – 12pm
Please call ahead. To make an appointment, Call 413.587.1824
Springfield Office: 1444 Allen Street, Springfield
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.582.5435
West Springfield Office: 1010 Union Street, West Springfield
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Friday: 9am – 4pm
Please call ahead. To make an appointment, Call 413.582.5422
Williamsburg Office: 1 Main Street, Williamsburg
Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:00pm
Drive Up ATM:
Available 24/7
Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:00pm
Please call ahead. To make an appointment, Call 413.587.1842
