How to Bank at Florence

COVID-19

Our number one priority is to help you, our customers. That means keeping you safe and healthy, while providing continued service and helping you manage your financial needs.

If you have any concerns, please contact us. We're here to help you.

Quick Links

Branch Information & Hours-
Please Call Ahead or Request An Appointment Online

While we are welcoming customers into our lobbies, we encourage those who would like to see a Customer Service Representative call ahead click here to request an appointment.

If we know when you’re coming to the bank:

1. You won’t have to wait.
2. We can guarantee you personalized service.
3. We can be prepared for you, making your visit quicker.

To call ahead, please contact your local branch below or click here to request an appointment. Let’s all stay safe together.

Ways We Can Help With Your Mortgage

If your personal financial situation has been negatively impacted by COVID-19 and you are concerned about your ability to make your monthly mortgage payment, contact us at 413.587.1713. Please leave a message with your name and phone number. We will call you back within 1 to 2 business days.

Sound Financial Advice

There is no safer place for your money than at the bank. You have 24/7 access to your funds through online banking, mobile banking, your debit card, as well as through our large and convenient ATM network.

Your money is not only safe at the bank, but it is also 100% insured through the combined coverage of the FDIC (Federal Deposit Insurance Fund) and the DIF (Depositors Insurance Fund). The FDIC insures up to $250,000 and all deposits above that amount are insured by DIF.

Keeping large amounts of cash at home puts you at risk. Only take out what you need. We will keep it safe and secure at the bank. That way it will be here for all who need it.

Fraud Awareness

Your financial safety is as important to us as your health and well-being. Be vigilant. Fraudsters see opportunity during uncertain times. Criminals may send emails with links to fraudulent websites to trick folks into revealing sensitive information or donating to fake charities. Exercise caution. Do not give your username(s) or password(s) to anyone. Florence Bank will never ask you for these. If you suspect you may have fallen victim to a scam contact us immediately. Learn more about Online Security

Amherst Office: 385 College Street, Amherst

Drive Up Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
Saturday: 9am – 12pm
To make an appointment, Call 413.587.1876

Belchertown Office: 20 George Hannum Street, Belchertown

Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
To make an appointment, Call 413.587.1888

Chicopee Office: 705 Memorial Drive, Chicopee

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
To make an appointment, Call 413.377.4994

Easthampton Office: 5 Main Street, Easthampton

Drive Up Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
Saturday: 9am – 12pm
To make an appointment, Call 413.587.1853

Florence Main Office: 85 Main Street, Florence

Drive Up Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
To make an appointment, Call 413.587.1725

Granby Office: 68 Pleasant Street, Granby

Drive Up Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
Saturday: 9am – 12pm
To make an appointment, Call 413.587.1895

Hadley Main Office: 377 Russell Street, Hadley

Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
To make an appointment, Call 413.587.1807

Downtown Northampton Office: 58 Main Street, Northampton

ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
To make an appointment, Call 413.587.1836

King Street Office: 176 King Street, Northampton

Drive Up Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
Saturday: 9am – 12pm

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Wednesday: 9am – 4pm
Thursday: 9am – 5pm
Friday: 9am – 4pm
Saturday: 9am – 12pm
To make an appointment, Call 413.587.1824

Springfield Office: 1444 Allen Street, Springfield

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
To make an appointment, Call 413.582.5435

West Springfield Office: 1010 Union Street, West Springfield

Drive Up ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 9am – 5pm
To make an appointment, Call 413.582.5422

Williamsburg Office: 1 Main Street, Williamsburg

Drive Up Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:00pm
Saturday: 9am – 12pm

ATM:
Available 24/7

Lobby Hours:
Monday – Thursday: 9am – 4pm
Friday: 8:30am – 5:00pm
To make an appointment, Call 413.587.1842