Our Reopening Plan
Florence Bank will continue to service customers through our drive-ups, our ATMs and by appointment in our lobbies for loan closings and safe deposit box access at least through the end of June. Our online banking and mobile banking applications also continue to be available 24/7 to meet customer banking needs.
At Florence Bank, we plan to follow the State’s lead by balancing the health risks with the economic benefits of reopening. Governor Baker’s four phased approach to opening the State of Massachusetts uses a data-driven approach to reopen the economy that takes into consideration both the public health risk and the economic benefit of the Commonwealth.
The first two phases of the Governor’s plan will take a minimum of six weeks to implement. These phases could be longer if the spread of the virus escalates as businesses reopen. In the meantime, Florence Bank will be preparing a safe environment to service our customers when our reopening takes place that includes:
- Branch employees wearing face coverings
- Installing sneeze/cough guards
- Practicing social distancing
- Proper hand hygiene
- Enhanced cleaning of high touch surfaces
Since the start of this pandemic, we have taken the safety of our employees and customers very seriously. Our goal has been to keep everyone as healthy as possible while meeting our customers' banking needs.
We will monitor the Governor’s progress in opening the State safely and adjust as new information and data becomes available.
Assistance For Our Customers
Ways We Can Help With Your Mortgage
If your personal financial situation has been negatively impacted by COVID-19 and you are concerned about your ability to make your monthly mortgage payment, contact us at 413.587.1781. Please leave a message with your name and phone number. We will call you back as soon as possible. However, due to the volume of calls, we ask for your patience as it may take up to 1 to 2 business days.
Ways We Can Help Your Business
We're doing everything in our power to help our business customers affected by the pandemic. To learn more, visit our Business Assistance Page by clicking here.
Temporary Hours Due to COVID-19:
We are servicing customers through our drive-ups, our ATMs and by appointment only in our lobbies.
Drive-Up: Monday thru Friday 9AM to 4PM
Lobby: By appointment only for loan closings and safe deposit box access.
To Make An Appointment:
If you are feeling healthy and need to visit us to close on a loan or access your safe deposit box, please make an appointment by calling your branch directly:
Main Office, Florence: 413.587.1725
King Street: 413.587.1824
Downtown Northampton: 413.587.1836
West Springfield: 413.582.5422